To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start.
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • Item must be unused
  • Item must be in original condition
  • Item must be in the original packaging

Gift cards or promotional items (if applicable) are not returnable.

Are there any charges for return?

  • There are no charges for return.
  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping charges.

 

How soon will I get my refund?

  • Once your returned item is received and inspected, you will be notified via an email that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
  • If approved, your refund request will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5~7 working days.