FAQ

How can I help you?

How can I help you?

Shipping

Where do you ship to?

We currently ship to the U.S. only. U.S. includes 48 contiguous states, plus Alaska and Hawaii.

If you wish to deliver to other countries, please contact us at vip@zunglestore.com. We'd be happy to work on a solution together.  

How much does it cost to ship?

Free shipping for orders of USD $200 and more. 

For all orders under USD $200, $10 flat shipping charge for US addresses.

Expedited delivery options available via UPS.

If you wish to deliver to other countries, please contact us at vip@zunglestore.com. We'd be happy to work on a solution together.

When will my product ship out?

Most orders ship within 1~2 business days via UPS ground or USPS priority. Expect to receive shipping confirmation and tracking number as your order is shipped.

Where do your products ship from, and will I have to pay any shipping duties?

All Zungleboo products are shipped from our US warehouse, and you will not have to pay any import duty if your shipping address is in the US.

If you wish to deliver to other countries outside the US, you may need to pay import duties and taxes accordingly.

Where do I check the status of my order once it’s shipped?

Once your order has been shipped, you’ll receive an email with confirmation and tracking number so that you can follow your package as it is delivered to your home.  

What if my tableware is damaged when it arrives?

Although Zungleboo dinnerware is designed to be durable and robust, shipping dinnerware can be tricky. If you are less than satisfied with the delivery, please reach out to us at vip@zunglestore.com within 48 hours after delivery, and we will make things right.

Returns

What's your return policy? How do I return my product?

We hope that you absolutely love and enjoy your new Zungleboo product! However, if for any reason you are not completely satisfied with your purchased product, you are also welcome to return it. You can simply start a return here



To be eligible for a return, your item must be unused, undamaged, and accompanied by the order number. The item must also be in the same condition as when delivered including original packaging. 



Gift cards and promotional items (if applicable) are exempt from being returned. Please note that we accept returns within 30 days of receipt of your shipment. If 30 days have gone by since the delivery, unfortunately we can’t offer you a refund or an exchange.


What items are non-refundable?

There are certain situations where only partial refunds are granted (if applicable):


  • Gift cards 
  • Promotional items (if applicable)
  • Products with obvious signs of use
  • Any item damaged or with missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


How do I ship back the item?

After you submit a return request, you will receive an email with detailed instructions and return address.


Please note that customers are responsible for shipping costs on returning your item. Original shipping costs are non-refundable. 


If you are shipping an item over $75, you are advised to consider using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for lost item.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email that we have received your returned item. We will also notify you of the approval or rejection of your refund request.


If approved, your refund request will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5~7 business days after approval.

What if I could not receive the refund?

If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at vip@zunglestore.com.

Can a gift item be also refunded?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Can I exchange the product?

We only replace with the same items if the originals are defective or damaged. Please note that we must be notified if your item has a manufacturing defect in its materials or workmanship within 48 hours of receipt, for your order to be eligible for a full refund or replacement.

If you need to process an exchange, please send us an email at vip@zunglestore.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Tableware Care

Can I microwave Zungleboo?

Yes, you can. There is no BPA and no toxins in Zungleboo dinnerware. Since our products are plant-based, take some caution to prevent warping. We recommend microwaving for 2~3 minutes (or less). It is better to reheat your food with Zungleboo products, rather than to cook with them.  

Can I put Zungleboo in the dishwasher?

Yes, if you use normal settings (~160oF) and not heat dry or sanitizing wash cycles, Zungleboo  dinnerware can be placed on either top or bottom rack. As with microwave usage, please consider they are all made of plant, and take caution at higher temperatures. 

Is Zungleboo shatterproof?

Yes, Zungleboo is shatterproof, though it is not indestructible. With everyday normal use, our tableware will not break nor shatter like ceramic or glass tableware. Our products are highly durable and have successfully passed drop-tests during inspection. 

How light is Zungleboo dinnerware?

Zungleboo tableware is on average 3 to 5 times lighter than stoneware or ceramics and, hence, much easier to use, clean, and store. You no longer need to worry about taking down or putting up Zungleboo from high kitchen shelves. Grandmas and small children will love using them!

Is Zungleboo scratch-proof?

No. Since all Zungleboo products are made from plant-based materials and no chemical coating is used to treat the surface (to make our products as eco-friendly as possible), the surface of our plates may be scratched or marked if significant pressure is applied with cutlery being used. Please be especially mindful when using a knife or any sharp utensil on the surface of our plant-based products. 

Materials

What are Zungleboo products made of?

All Zungleboo products are made of plant-based materials such as corn starch PLA bioplastic and bamboo fiber. There is no melamine binders in any Zungleboo product. 

What is PLA?

PLA is the abbreviation for polylactic acid, a bio-based bioplastic derived from renewable resources such as corn, sugarcane, or tapioca roots. Zungleboo uses 100% corn starch for its PLA material. 

Why does Zungleboo use PLA?

PLA is what makes Zungleboo products both eco-friendly and durable for everyday use, extending the life of our plant-based products in a sustainable way. All Zungleboo PLA materials are food-safe, microwave-safe, and non-toxic. 

Why does Zungleboo use bamboo?

Zungleboo uses bamboo because it is one of our world’s most renewable natural resource and grows incredibly fast without pesticides, insecticides, or herbicides. Bamboo is naturally regenerative and is anti-bacterial and anti-fungal. 

Does Zungleboo products contain melamine or any toxic substances?

No, there is zero melamine in Zungleboo products. Zungleboo products are all free of BPA, Phthalates, Lead, and Cadmium. 

Do Zungleboo products use a coating for color?

No. Our color pigments are mixed with the materials. Hence, there is no leaching of color or peeling of any chemical coating after reuse. The absence of the external varnish enables our products to maintain its design and color over time. The dyes we use are  food-grade and non-toxic. 

Where and how are Zungleboo products made?

Our products are designed in Austin, Texas and made in China with an exclusive partner. There is close collaboration with our partner, which can allow us to guarantee quality of design and safety of use at every stage of the manufacturing process. Quality inspections are performed by a third party for every batch of manufacturing.