RETURN, REFUND, AND EXCHANGE POLICY
Returns are super simple and easy with Zungleboo.
You can click here to process a return.
We accept returns for items that: (1) are defective in manufacturing or workmanship; (2) are damaged upon receipt; (3) are incorrectly shipped due to fulfillment mistakes of Zungleboo; or (4) you do not wish to keep. We only accept returns within 30 days of receipt of your shipment. If 30 days have gone by since the delivery, we unfortunately can no longer offer you a refund or exchange and will not process any returned items after this.
To be eligible for a return, your item must be unused, in the original condition of delivery, and accompanied by the order number. It must also be in the original packaging. If you are returning items because they are damaged or defective, to receive a refund or exchange, you must notify us of such damage or defects within 48 hours of receipt of your shipment.
Gift cards and promotional items cannot be returned and will not be eligible for a refund or exchange.
After you submit a return request, you will receive an email from us with detailed instructions and a return address.
You are responsible for paying for your own shipping costs for returning your item unless the item(s) was defective or damaged, or we made a fulfillment error, in which cases we will provide you with a return shipping label. Original shipping costs are non-refundable.
Depending on where you live, the time to deliver your exchanged product may vary.
If your shipment is valued over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, and we are not responsible for items that you ship back to us until we receive them.
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item and we will inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a commercially reasonable number of days.
LATE OR MISSING REFUNDS
If you haven't received your refund, first check your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
EXCHANGES (if applicable)
We only replace items and provide for an exchange if the items are defective or damaged. Although we must be notified within 48 hours of your receipt of the defective or damaged items, you will have 30 days from the date of receipt in which to return the damaged or defective items to us. If you need to exchange damaged or defective goods for the same item, send us an email at email@example.com.
GIFTSIf the item was marked as a gift when purchased and shipped directly to the recipient, the recipient will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to the recipient.
If the item wasn’t marked as a gift when purchased, or the purchaser had the gift order shipped to themselves to give to the recipient directly, we will send a refund to the purchaser and the purchaser will thus be notified of the recipient’s return.